Mentorle

1. Cancellation & Refund Policy

This policy governs all digital products, cohort programs, and mentorship services provided under the Mentorle platform by AltioraEdtech Learning (OPC) Pvt. Ltd.

A. 1:1 Mentorship Sessions & Consultations

Cancellation & Rescheduling: Users may reschedule or cancel confirmed 1:1 sessions up to 24 hours prior to the scheduled time without penalty. Cancellations requested within 24 hours are non-refundable to compensate the mentor's reserved schedule.
No-Show Policy: Failure to join within 15 minutes of the start time marks the session as completed with no refund.
Mentor Cancellation: If a mentor cancels or is unavailable, the user receives priority rescheduling or an immediate 100% full refund.

B. Mentorle Plus Membership (Subscriptions)

Cancellation: Subscriptions can be canceled at any time via the dashboard; access continues until the end of the current prepaid billing period.
Refund Window: A 7-day money-back guarantee applies from the initial purchase date, provided no complimentary 1:1 mentorship sessions have been redeemed. After 7 days or upon benefit redemption, subscription fees are non-refundable.

C. Cohort Programs & Outcome Bootcamps

Pre-Launch Refund: Full refund is eligible if requested at least 48 hours prior to the cohort kickoff date.
Post-Launch Policy: Once learning materials, community channels, or live sessions are accessed, fees are non-refundable.

D. Refund Processing Timelines

Stage	Timeline	Details
Verification & Initiation	3 to 5 Business Days	Internal review and initiation by AltioraEdtech Learning (OPC) Pvt. Ltd.
Bank / Gateway Settlement	5 to 7 Working Days	Reflected to original payment mode (UPI, Net Banking, Card, or Wallet).

2. Grievance Redressal & Official Contact Information

Contact Level	Channel / Information	Operating Hours
Customer Support	support@mentorle.in \| +91 9888409232	Monday – Saturday \| 10:00 AM – 6:00 PM IST
Founder Escalations	rachitjain@mentorle.in	24–48 Working Hours Turnaround
Corporate Office	MOH. Sukhiabad, Near Baba Balak Nath Mandir, Hoshiarpur, Punjab — 146001	Postal & Legal Inquiries

3. Declaration & Legal Compliance

AltioraEdtech Learning (OPC) Pvt. Ltd. complies with applicable Indian consumer protection and digital commerce standards. All intellectual property, trademarks, and curricula remain the exclusive property of the company.