Privacy Policy | Mentorle

Data Fiduciary: AltioraEdtech Learning (OPC) Pvt. Ltd.
CIN: U85500PB2025OPC064679
Platform Brand: Mentorle (mentorle.in / platform.mentorle.in)
Grievance Officer: Rachit Jain
Grievance Contact: support@mentorle.in | +91 9888409232
Registered Office: MOH. Sukhiabad, Near Baba Balak Nath Mandir, Hoshiarpur, Punjab - 146001, India

1. Statutory Compliance & Scope

This Privacy Notice is published pursuant to the provisions of the Digital Personal Data Protection (DPDP) Act and applicable Indian data protection frameworks. AltioraEdtech Learning (OPC) Pvt. Ltd. operates as a Data Fiduciary in respect of all personal data provided by users, students, and mentors (Data Principals) across Mentorle digital interfaces.

2. Categories of Personal Data Collected & Purpose Specification

Category	Data	Purpose
Identity & Contact	Full name, email address, mobile number, city/location	User account provisioning, session scheduling, and communication.
Academic & Career	College name, degree/branch, resume, LinkedIn URL, portfolio	1:1 mentorship evaluations, mock interviews, and cohort participation.
Transaction Identifiers	Payment reference IDs, order numbers, invoice details	Payment gateway verification and tax/MCA statutory record-keeping.
Technical Metadata	IP address, browser type, device information, access timestamps	Platform security, abuse prevention, and session management.

Category: Identity & Contact
Data: Full name, email address, mobile number, city/location
Purpose: User account provisioning, session scheduling, and communication.

Category: Academic & Career
Data: College name, degree/branch, resume, LinkedIn URL, portfolio
Purpose: 1:1 mentorship evaluations, mock interviews, and cohort participation.

Category: Transaction Identifiers
Data: Payment reference IDs, order numbers, invoice details
Purpose: Payment gateway verification and tax/MCA statutory record-keeping.

Category: Technical Metadata
Data: IP address, browser type, device information, access timestamps
Purpose: Platform security, abuse prevention, and session management.

4. Statutory Rights of the Data Principal

Right to Access & Summary: Request an itemized summary of personal data being processed and third parties with whom data has been shared.
Right to Correction & Erasure: Request the update of inaccurate records or permanent deletion of personal data and resumes upon account termination.
Right of Grievance Redressal: Register grievances regarding data handling with our designated Data Protection Officer.
Right to Nominate: Nominate an individual to exercise data rights in the event of death or incapacity.

5. Protection of Minors

Mentorle does not knowingly collect personal data from individuals under 18 years of age without verifiable parental/guardian consent. We strictly prohibit tracking, targeted advertising, or behavioral monitoring directed at minors.

6. Data Retention, Storage & Security

Personal data is stored securely on encrypted database clusters hosted within Indian data centers. Data is retained only for the duration necessary to satisfy the purpose of collection or statutory compliance under Indian law, after which it is permanently purged.

7. Data Grievance Redressal Mechanism

Designated Data Protection / Grievance Officer: Rachit Jain, AltioraEdtech Learning (OPC) Pvt. Ltd.

Official Email: support@mentorle.in | rachitjain@mentorle.in

Operating Address: MOH. Sukhiabad, Near Baba Balak Nath Mandir, Hoshiarpur, Punjab - 146001

Statutory Redressal SLA: All formal data privacy inquiries and erasure requests are addressed within 7 working days.